PRIVACY POLICY

1. Information We Collect

Shop Rescue Certification collects personal information that you voluntarily provide when you visit our website, complete an application, enroll in a program, make a purchase, subscribe to communications, or contact us for support. This information may include your full name, email address, phone number, billing address, business name, payment details, and any additional information you choose to provide. We may also collect technical data automatically through cookies and similar technologies, including your IP address, browser type, device identifiers, pages visited, time spent on pages, referral sources, and general usage behavior. This data helps us understand how visitors interact with our website and allows us to improve performance, usability, and overall user experience. Payment information is processed securely by third-party payment providers, and we do not store complete credit card numbers on our servers. In some cases, we may collect information through surveys, feedback forms, or promotional offers to better tailor our services to your needs. All collected information is used strictly for legitimate business purposes, including providing access to training materials, improving course delivery, communicating updates, and ensuring a secure and efficient learning environment for our users.

2. How We Use Your Information

We use the information we collect to operate, maintain, and improve our website and certification programs. Personal information is used to process enrollments, manage accounts, provide course access, deliver materials, respond to inquiries, and send important administrative updates. We may also use your contact information to share newsletters, promotional offers, event announcements, or educational content related to our services; however, you may opt out of marketing communications at any time. Technical and usage data helps us analyze trends, monitor performance, prevent fraud, enhance website security, and improve user experience. We may use aggregated, non-identifiable data for research, analytics, and internal reporting purposes. Your information may also be used to comply with legal obligations, enforce our policies, resolve disputes, and protect our rights or the rights of others. We do not use your personal data for unlawful or deceptive purposes. Our goal in collecting and using information is to provide a streamlined, secure, and valuable experience while maintaining transparency and respect for your privacy.

3. Information Sharing and Disclosure

Shop Rescue Certification does not sell, rent, or trade your personal information to third parties. We may share limited information with trusted service providers who assist in operating our business, including payment processors, email marketing platforms, hosting providers, analytics services, and customer support systems. These service providers are contractually obligated to maintain the confidentiality and security of your information and may only use it for the specific services they provide to us. We may also disclose information when required by law, legal process, or government request, or when we believe disclosure is necessary to protect our rights, enforce our terms, investigate fraud, or ensure the safety of users and the public. In the event of a business merger, acquisition, restructuring, or sale of assets, user information may be transferred as part of that transaction. Any such transfer will remain subject to the commitments outlined in this Privacy Policy. We strive to limit data sharing to only what is necessary and take reasonable steps to ensure third parties handle information responsibly.

4. Data Security and Retention

We implement reasonable administrative, technical, and physical safeguards designed to protect your personal information from unauthorized access, disclosure, alteration, or destruction. These measures may include secure servers, encrypted payment processing, password protection, limited access controls, and ongoing monitoring of our systems. While we take appropriate precautions, no method of internet transmission or electronic storage is completely secure, and we cannot guarantee absolute security. Users are responsible for maintaining the confidentiality of their login credentials and should notify us immediately of any suspected unauthorized activity. We retain personal information only for as long as necessary to fulfill the purposes described in this policy, comply with legal obligations, resolve disputes, and enforce agreements. When information is no longer required, we take reasonable steps to securely delete or anonymize it. Our commitment is to maintain a secure environment that protects both our users and the integrity of our educational platform.

5. Your Rights and Policy Updates

Depending on your location, you may have rights regarding your personal information, including the right to access, correct, update, or request deletion of your data. You may also withdraw consent for marketing communications at any time by following unsubscribe instructions or contacting us directly. If you believe your information is inaccurate or improperly handled, you may request clarification or correction. We reserve the right to update this Privacy Policy periodically to reflect changes in business practices, legal requirements, or technological advancements. When updates are made, the revised policy will be posted on this page with an updated effective date. Continued use of our website or services after changes are posted constitutes acceptance of the revised policy. We encourage users to review this page periodically to stay informed about how their information is protected. If you have questions regarding this policy or your data, you may contact us through the information provided on our website.